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Did you ever wonder how your order makes its way through Native Maine and to your kitchen? In the next editions of Local Lore, I’ll take you through the different departments of Native Maine to explain how each functions to provide you with the freshest, tastiest foods at the best value and in the shortest delivery time frame. We’ll start with customer service.
Did you know you can place orders with Native Maine three ways? Customers can order 24 hours a day online at nativeme.com; to sign up for online ordering call our customer service department or talk to your sales rep. Prefer the phone? You can leave a voicemail anytime by calling 207-856-1100. Want to speak to a real person? Call the same number to speak to one of our knowledgeable, live customer service representatives from 6am to 10pm Monday through Saturday.
In this edition of “Get to Know Your Native Mainer”, I’ll introduce you to Dave Cignoli, one of our daytime customer service crew who also has an interesting, unofficial work title….Hi Dave, what’s your official job title?
I’m a customer service rep and an inside sales rep. And your unofficial job title? Oh yeah, I’m also the face of Native Maine...though my face is not yet on the side of the trucks; I’m working on that. Okay, tell us about the “face of Native Maine” Well, that’s the title given to the person who sits at the desk closest to the door in the office. You have to greet everyone who comes into the office. Most people who sit here hate it and want to move ASAP. I actually like greeting and talking to all the people coming in. So, yes, I am the face of Native Maine. And what a lovely face it is...
How long have you worked at Native Maine? 2.5 years; wow, can’t believe it’s been that long!
Everyone says that! How would you explain your job to a child? Well, If I had to explain to a kid, like my 4 year old, I would say: So you know when you go to school and you have a snack in the afternoon like an orange or an apple? Well, when the oranges and apples are all gone, the teacher will call me up at Native Maine, and place an order for more. I type the order into our computer system and that order goes down into the warehouse. The night guys pack the oranges and put them on a truck, and the next day the driver in the box truck delivers them to your school for your snack in the afternoon! And really, my boys really love the Native Maine trucks when they see them around Portland. They’ll say: Dad Dad is that your truck!!? And they see the driver and ask what’s his name!? I’ll say yeah, that’s Steve, and they be like, you know that guy?!! WOW!! Yeah, the drivers are famous with my kids...It's a huge deal knowing the guy that drives the box truck with corn boy on the outside!!
What did you do before this job? Well, I was a stay at home dad for six years. I worked part-time, and still do, at Bruno’s in Portland as a bartender and a line cook. Before I stayed home with the kids, I was a sales rep at PFG Northcenter. Tell me about Bruno's....It’s an Italian restaurant that also serves pub food. Really excellent food and really good people. Native Maine is going to sell their house made pastas--really good stuff!
What does a typical day look like for you? In at 7am, first thing on the docket is coffee!...Get computer rolling; I’ve got 2 screens and a wireless mouse. And this new power stapler: Big Bertha! Nice! How many pages can you do? .20 pages…no problem.. took me a while to get it…..Are you stapling more? Definitely! Okay, then I check customer voicemails from the night before in case there are any that impact morning deliveries. Usually they’re new orders or add ons or maybe people who called their order in late the night before wondering if order made truck. I listen to those and fix everything that I can…. I check email and see what needs attention. I answer the phone when customers call. Then I have a serious discussion with Kenny about coffee and who didn’t make coffee and who will make the coffee. Then I drink more coffee and discuss lunch with Kenny. over coffee. I take care of any standing orders for customers; standing orders are items that are automatically ordered every week on the same day for the same customer. We sticker standing orders with special stickers to designate what the product is and where its going; I print the stickers and get them to the buyers. I work on purchase orders and any special orders for customers. Our sales reps call with questions, I deal with that. I greet all the people coming into Native Maine and direct them where they need to go. If we have items that we are on sale or we want to move out, I take care of that. Wow, that’s a busy day....!
If you could switch jobs with someone at Native Maine, who would it be? I really had to think about this one….I guess Seth Wilson (one of Native’s produce buyers), that way I could sit next to Don Bob (Don Brown, another of Native’s produce buyers). Don Bob is really cool, has amazing fashion sense too, and I could use a few pointers. Yeah, we all could!
If you could change one thing about working here, what would it be? Well, we used to cook lunch together pretty often...we had really good food. We don’t do that too often anymore.
What’s one thing that nobody here knows about you? Hmmm...It really bugs me when one shoe is tied tighter than the other. Well, that seems to really explain a lot about you! Thanks, Dave!
COMING RIGHT UP! St Patrick’s Day....And some St. Patty’s Day trivia for your perusal:
COOK THIS! COLCANNON
Looking for something different from boiled dinner for St Patrick’s Day? Try Colcannon, the very Irish combination of potatoes, leeks, and cabbage! Combined with cream and butter, this is a rich and delicious dish that will make everyone happy, including vegetarians.
Where did Colcannon come from? Romans introduced cabbages to Europe; cabbage (cole) cooked with onions or garlic was common food for peasants in Medieval times. In the 16th century, explorers to South America brought the first potatoes to Europe. At first, regarded as poisonous curiosities, it took the French, then the Irish to recognize that potatoes could feed a nation. The word 'colcannon' is from the Gaelic ‘cal ceannann' which literally means white-headed cabbage. The cannon' part of the name is thought to be a derivative of the old Irish cainnenn', translated variously as garlic, onion, or leek.
In Ireland colcannon was traditionally associated with Halloween! “Charms hidden in bowls of colcannon were portents of a marriage proposal if an unmarried girl was lucky to find one, Other young maids, filled socks with spoonfuls of colcannon and hung them from their front doors in the belief that the first man through the door would become their future husband."
5 Local red potatoes (about 2 pounds)
4 tablespoons Kate’s unsalted butter
2 leeks, white and pale-green parts only, sliced in half lengthwise, thinly sliced crosswise
2 garlic cloves, thinly sliced
2 cups (packed) shredded local green cabbage, divided
1½ cups Hatchland milk
½ cup Hatchland heavy cream
Native Maine ground black pepper
Cover potatoes with water in a small pot; season with salt. Bring to a boil over medium-high heat, then reduce heat and simmer until a paring knife slides easily through the flesh, 30–40 minutes. Drain, let cool slightly, and peel.
Meanwhile, melt butter in a large saucepan over medium heat. Add leeks and cook, stirring frequently, until very soft, 8–10 minutes. Add garlic and cook, stirring frequently, until garlic is fragrant and leeks are just beginning to brown around the edges, about 3 minutes longer. Add 1 cup cabbage and cook, stirring constantly, until wilted. Add milk and cream and bring to a simmer. Add potatoes and remaining 1 cup cabbage, then coarsely mash with a potato masher. Season with salt and pepper.
Eat with corned beef and, as the irish say: “Taitneamh a bhaint as do chuid béile!”
Native Maine Produce & Specialty Foods
10 Bradley Drive
(207) 856-1100 Phone